Posts Tagged ‘Old Spice’

I don’t watch television. Haven’t for around a year now. And that decision is among the best I’ve ever made.

BUT, last night was a complete veg-out evening at our house, so we went to pick up Kathie’s absolute favorite pizza in Austin – Home Slice – and actually turned on the TV. And we were quickly reminded of why we don’t watch it anymore.

Heaven only knows, but we landed on the American Music Awards…which was a total train wreck. I. Mean. Train. Wreck.

One guy tried to incorporate a movie theme into his performance, someone else played a piano that was elevated in the air and then there was whatever the Black Eyed Peas did. One after another, these “artists” tried to outdo one another and be more outrageous than the previous act.

But as we watched terrible performance after terrible performance by artists who can’t carry a tune in a freakin’ bucket (live, at least), there were two shining moments. And these moments were from people who weren’t trying to be something that they weren’t, but just simply were there to sing their song and give people what they wanted.

Pink came out, sang her song and had a bunch of fun doing it. And Kid Rock sat on a stool flanked by a guy playing an acoustic guitar and a back-up singer. Their songs were the focal point. They embraced who they are and gave their fans what they expected.

So it goes for word of mouth marketing and social media. So many companies are trying to one-up one another and outdo the latest social media stunt (think Old Spice guy). To be the first or the most flashy or the newest. And in the midst of it all, they forget who they are. They forget what brought them their loyal customers in the first place. And it leaves everyone scratching their heads.

The lesson here is keep it simple. Stay true to you and who you are. Not the latest trend. Not what the social media kids are yelling that about that day. And especially not what doesn’t feel right.

So don’t ask yourself what the social media kids WOULD do. Ask yourself what your brand SHOULD do. After all, keeping it simple doesn’t mean chasing every shiny object that comes across your field of vision. Keeping it simple means exactly that. Simple. And there’s nothing wrong with simple.

A lot is going to be written and discussed about Weiden + Kennedy’s brilliant move yesterday when they decided to put the Old Spice guy front and center on the interwebs and have him answer questions via videos on YouTube that came from the public on Twitter, FaceBook and YouTube comments. From what I can gather, they posted around 115 videos, each of which got thousands of views within a few short hours. Who knows how much product will be sold because of the effort, but I think we can all agree that when it comes to digital PR, Old Spice just raised the bar.

But here was the most interesting part for me: Sure, they decided to respond to big name folks like Ellen Degeneres, Asthon Kutcher and The Huffington Post. But you know what? They also responded to those that the social media consultants WOULDN’T consider an “influencer” and wouldn’t give a second thought to.

There was the video for jordan_ferguson, who ONLY has 94 followers on Twitter. Or pancakehumpr (106 followers). And wheresweems with a whopping 140 followers on Twitter.  And while it was cool to see Old Spice “use” those with large social media circles like Guy Kawasaki, but I guarantee that it doesn’t mean as much to them as it does to the people who don’t aren’t celebrities on the internet (or in real life).

So the lesson here is don’t forget about the everyday Joes. Don’t forget that they are the ones that actually buy your stuff. People. Not celebrities. People are your customers – not celebrities. The everyday Joes that Old Spice took the time to respond to will more than likely talk a lot more and a lot longer about how they were recognized yesterday than Ashton and Ellen will. So remember that next time you’re engaging the public  – and your fans in particular.

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