Posts Tagged ‘digital’

And no, I’m not talking about SXSW.

That Peter Kim kid got some of us locals together to write about the intense digital and word of mouth happenings and the place where it’s all happening: Austin, Texas. (Some are calling it “Social Business Capital of the World,” but I don’t like the term “social business.”) You can read excerpts from all the contributors here. Or the individual posts of Aaron Strout, Greg Matthews, Virginia Miracle, Kat Mandelstein and Kate Niederhoffer.   And the following is my take on this great city I call home:

I was born and raised in Dallas and as soon as I graduated from Baylor I set out to explore places other than my home state. Colorado, Missouri, Georgia and South Carolina were among them and I never even gave it a se…cond thought about moving back to homeland. But things change. And when an opportunity opened up in Texas, I only had one requirement: I promised myself a long time ago that if I ever made my way back to the state, it’d only be to Austin.

Yes, it’s where the digital space in converging on many levels. But there are also huge opportunities that are growing out of the digital/social space – like marrying online and offline through word of mouth opportunities. And THAT’S what I’m excited to be a part of. The talent and big thinking here constantly blow me away – but it just adds to the great entrepreneurial spirit that exists within both the venture capital backed start-ups and the large, established companies, too.

Like a lot of us on this post, I get asked a lot about what it’s like to live in Austin. Where do I begin? I think my favorite thing is the vibe here. You can walk into just about any establishment and witness a cross-culture of individuals who just accept one another. Seriously. Go to the corner restaurant and you’ll see people completely covered ink sitting next to a few guys in suits over next to a young family wearing shorts and flip-flops with their kids running around the table. It just feels like everyone that’s here BELONGS here. No judgment. No snarky comments about non-native Texans (as they say, the only thing wrong with Austin is that it’s surrounded by Texas). No BS.

As for quality of life – are you kidding me? I live downtown. I walk to work. I walk across the street to the Whole Foods mothership. I walk two blocks to hear some of my favorite bands in the universe or eat at some amazing local restaurants or even lounge on a roof top deck and watch the world go by. It takes two minutes to hit the trail around Town Lake for my morning runs. No complaining here.

The thing I do love is that as the capital of Texas, Austin still has that certain Texas “something” about it. Call is pride. Call it history. Whatever. Yes, you can find people with cowboy hats and boots walking down Congress or at the airport. And I like that. But it’s not shoved down your throat. Oh, it’s there. But it’s a more accepting sense of pride. After all, like my grandfather always said, “Never ask a man where he’s from. If he’s from Texas, he’ll tell ya. If he’s not, don’t embarrass him.”

It’s an honor to have been asked back to Bob Knorpp’s Beancast. Once again, I was surrounded by big-brained people like Scott Henderson (President of CauseShift), Angela Natividad (Executive Editor, TagaroDDB) and Peter Shankman (Author/Speaker, Shankman.com).

Topics include “Measuring Influence and Sentiment,” “NFL Lockout Fears,” “The Future of Digital (Again),” “Locally Social,” and “Expanding Your Story.”

You can listen to the full podcast here.

Thanks again, Bob, for asking me to come out and play.

And this is something that I’m reminded of just about every. Single. Day.

The latest reminder comes from young gun and all-around over-deliverer here at FH Texas, Marc Matthews, who is on daily Facebook duty for one of our clients.

As professionals, we are SO caught up in this social media echo chamber that just seems to get louder and louder everyday. We debate best practices and all have our own opinions on how things should be done. We scrutinize case studies and guide our clients through the landmines of digital fields. Facebook, Twitter, Gowalla, Foursquare. Shiny object over here. Shiny object over there.

But fundamentally, at our core, we crave human contact. Sure, it’s nice to get retweeted or get a comment or three on Facebook. But it’ll never, ever, EVER replace human contact. Not too many years ago, I found my birth mother using the interwebs. And while it was cool to learn about her on the internet, actually MEETING her face-to-face was something that emails or digital pictures or anything done behind a glass screen with a keyboard and a bunch of wires can’t trump. Ever.

So while you’re out there devising your digital strategy to take over the world, remember that you’re only working on one piece of the puzzle. Word of mouth is still social media’s daddy. And 90% of WOM happens offline. So it’s great if you make contact with someone via digital means, because it can be the beginning of something great. But when you connect the dots between online and offline, then you’ve got something much more tangible and much more powerful.

If you haven’t read this short and oh-so-sweet post from Dan Patterson (the guy in charge of the digital platform development for ABC News Radio) then go. Read.

I have two favorite sections of his post, the first being this:

Social media and the web, of course, are NOT inherently bad.   But I do have some angst about the hyperbolic and insular nature of the web and it’s advocates.  I have a sneaking suspicion that many social media evangelists know f***-all about being social, let alone media.

Dan is speaking my language. Online social communications ARE very much insulated. And so are the folks that are touting it as the savior to all your company’s sins.

from ilovelambasbread via flickr

I’ve met some of these people face-to-face and in real life, and they are completely different from when they sit behind that computer screen. Because when they have that keyboard in front of them, they suddenly have some sort of illusion that they are the king of a digital country and wield the imaginary sword that comes with 20,000 followers on Twitter. Of course they are going to say how great social media is. It’s where they became important and got people – not the RIGHT people, but people nonetheless – to listen to them.

Here’s the second:

Social media exhaustion – the inability to keep up with the Digital Joneses – is the next real trend online.  The social web scales far beyond our personal ability to keep up.  We simply cannot absorb or make quality use from every service.  And to any useful end we certainly can’t truly follow (and don’t get me started on the rhetorical disaster that is ‘Follow‘) everyone who uses the social web.   I think it’s important to note that the web only has the power we give it, and that we should use it in ways that FEEL organic and right.

Insert applause here. “The social web scales far beyond our personal ability to keep up.” I couldn’t agree more. It goes back to the concept of thin relationships. It’s the quality versus quantity debate. It’s the popularity contest. It’s the social media echo chamber. Anybody who tells you that they enjoy keeping up with tens of thousands of relationships (or even can, for that matter) is lying.

Look, I’m not an online hater. In the least. I mean, you’re reading my blog for cryin’ out loud. I’m just a big believer in crossing the gap between online experience and offline experiences. I’m a big believer that most of your life happens offline. I’m a big believer in the fact that 90% of word of mouth happens offline.

So is online real life? Yes, it is. But a sliver of it. Just about everything meaningful in life happens offline. Online might play a part in some of it, but nothing can and ever will replace offline life.

Have a great social media vacation, Dan.

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