Archive for the ‘Featured’ Category

Or maybe not. But I have an idea. Please follow the bouncing ball for a moment.

Working at a global agency and for big ‘ol brands, I can tell you this: in the real world, your online influencer rating will probably get you some sort of special treatment or a one-off sursey (that’s Southern for “free, unexpected gift”) every now-and-again. Apart from that, as you might have guessed, your Klout or Kred score isn’t worth much – if anything. And, as you also know, when it comes right down to it, brands engage in social because they wanna sell more stuff. That’s where all marketing and communications paths lead.

So when it comes to influence, I want to know how one person influenced another person to actually make a purchase. That’s the influence that I care about. Crack that nut and you’re on to something.

Using things that exist on the World Wide Web today, here’s a thought: The Klouts and Kreds need to hook up with the places where people leave recommendations or are actively making a purchase. Think Amazon or even something like OpenTable. Because these people are already raising their hand and actively participating to let others know their actions and opinions. So when they leave a rating or review – or make a purchase or a reservation – why not give them a field to “give credit” to the person that influenced them to make that purchase? This could be done by simply entering that person’s twitter account.

Yes, I realize that this is flawed idea. Because people aren’t going to volunteer their buddy’s twitter handle for fear a brand will spam them. That’s valid. But maybe by signing up for Klout you give permission – or even opt-in to a program- to contact that individual. Then people could really be rated on their true influence as it correlates to purchases. Because, while it’s nice for someone with 10,000 followers to tweet about my brand, I’d rather know about the guy who has 75 followers but his recommendation (online or off) led to people buying my stuff. That’s a person I’d want to engage.

It could work with anyone from Yelp to Amazon to TripAdvisor to Target’s website…and maybe has the potential to open up a whole new world.

Again, I know it’s flawed. But it might be a place to start. And if you do build on it and make millions, I have some requests.

Kthxbye.

And just like that, it’s 2012.

Yeah, he's being social.

I don’t do resolutions. Or lists. Not that there’s anything wrong with those that do. (There is.) But here’s one thing that I will say about 2012: I’m taking the word “social” back.

Somewhere along the way, after it got slapped in front of anything old that marketers wanted to make new again (I’m looking at you media, business, community, etc.), “social” lost its way. If you were to go to a marketing conference or walked into a PR company and asked 20 people what social meant, yeah, you’d get 20 different answers.

But I digress.

Enough is enough. Now, I’m not implying that we should stop using the word, let’s just start using it like it was intended to be used. Being social online is different from being social offline. In most cases, you’re isolated when you’re using online social media. You’re in your own little world. Maybe in an airport or in your guest room/office at home. No matter what the case, everything you do is being filtered through that glass screen.

Social offline is really SOCIAL in the truest sense of the word. I find it so ironic that one of the definitions of social is “living or disposed to live in companionship with others or in a community, rather than in isolation.” I’ll let you draw your own conclusions from that one.

So, in 2012, I’m taking social back – and not trying to pry it from the hands of the internet kids – to make social, SOCIAL. In other words, we will truly connect online to offline and offline to online. One drives the other. Always. If we are truly social beings, then it’s fair to say that we crave physical interaction from others. (That’s skin and bones, kids, not avatars.) After all, the best times of your life don’t happen on your smartphone or your iPad. And the sooner we all realize that, the sooner we can make social mean something more than the fairy dust we sprinkle on our new biz pitches.

Onward.

Influence, influence, influence. We’re all talking about it – even if it’s only to complain about everyone talking about it (guilty). We’re trying to measure it. Quantify it. Identify it. Use it. Abuse it. Claim it. And the list goes on and on…

Of course, I’ve weighed in with my fair share of thoughts about how we’re making steps towards some sort of standard, but from the looks of things right now, we’re a long way off.

But I digress.

The point of this post is that I really don’t think that we should label those social media kids that brands try to get in front of as influencers. We should call them what they are: broadcasters.

If you haven’t read this gem of a post written by Zack Bussey that goes inside the mind of a typical “social media influencer” entitled “Social Media Influencers Suck,” you need to.

We feel we deserve it because of what we do after receiving it – we blog, tweet and share it on Facebook. Our blog readers read it, our thousands of followers on Twitter see it and our close friends on Facebook listen to what we say. Simply stated, we give you access to the people we know, and we’re giving it to you rather cheaply.

Read the whole thing. Seriously.

But when you read all the articles about what influence is and isn’t, when you dig into Klout and Kred and all the things written about them, when you get right down to it: these people are broadcasters. And that means that we’re back in a typical media placement cycle. Okay, maybe not typical, but you get the idea. There is an audience. There is a brand who wants access to the audience. A transaction takes place – sometimes paid, sometimes an experience, sometimes “gifted.” And then the brand is placed in front of audience for a limited amount of time.

Being on the PR/Branding/Marketing Communications side of the fence, I watch in awe at how a handful of these bloggers/influencers behave. And I’m fascinate at how these people – who claim to be marketing professionals – react and attack brands. Even at times holding them hostage. And they would never advise a client to act that way online. Yes, there are times when being outraged is warranted (like when they’re deliberately deceived) but other times, come on. They’re even attacking the very companies that have helped them get where they are. And on a side note, do they think that more brands will want to hire them because of this behavior? Do you think that more brands will even approach them in the future? Not likely.

I believe that they days of the social media influencer – as we know them – are numbered. A time is quickly approaching when brands will realize that there are other – more effective – ways to reach their audience and that in fact social media influencers are gatekeepers with no gates at all. They will be obsolete. And the playing field will be level.

Holy moly, how much time to we devote to strategies that focus on getting people to click on that little blue “Like” button on Facebook? (I’d love to see an infographic on that.) Huge marketing and communications budgets are thrown at it. Agencies (and individuals) performances are judged on it. And case studies are built on it (really.)

But THEN what?

What is life like beyond the “Like” for your customers? Likes don’t equal loyalty. Likes don’t equal sales. Hell, you have to “Like” a brand on Facebook just so you can complain on their wall. Yet clicking the Like button is very often times the end of the experience for most brands. It’s the finish line. Interaction complete.

So I plead with you, dear marketers, think beyond the Like. Think about how online should drive offline action and offline engagement should drive online action. Think about how 93% of word of mouth recommendations still happen offline. Think about WHY you want people to Like you beyond pushing that little blue button. No, I’m not going to talk about the value of a Like, but rather how it’s on you to create an experience that even pushes beyond giving people a reason to come back to your Facebook page.

There is life beyond the Like. And it’s lived out by your customers after they step away from that plastic box and live in the real world. Crack that nut and you’ll be well on your way.

We’re serving up the second offering of the new “Get Real With Spike” series with the good folks at SocialFresh.

This month? Klout, influence, passion and Muppets.

Get Real with Spike Jones – Episode 2: Klout, Influence and Passion from Social Fresh on Vimeo.

© Copyright askspike.com. All Rights Reserved.