Archive for the ‘rants’ Category

Great. Great. GREAT piece on NPR last week on Nicholas Carr, the author of “The Shallows: What the Internet is Doing to Our Brains.” Long story short, that while the internet is great at giving us a lot of bite-sized pieces of information in short amounts of time, there’s also a downside. Carr argues, “even if people get better at hopping from page to page, they will still be losing their abilities to employ a ‘slower, more contemplative mode of thought.’ He says research shows that as people get better at multitasking, they ‘become less creative in their thinking.’”

Interesting, no?

I have the same feeling about that niche of the internet called, you guessed it, social media. Bite-sized glimpses of lives. Images. Links. 140-character blips. We try to take it all in while jumping from site to site. And it becomes the echo-chamber. We get caught up in the whirlwind and we don’t deeply about anything else except social media. When I think back over the past couple of years, I can easily remember that the biggest lessons I learned or things that influenced my thinking and executions came from things OUTSIDE of social media articles. A screenwriter talking about the elements of story. A lone dancer at a music festival doing his own thing like nobody’s watching.

Even trying hard to cull down my Twitter stream, it’s still littered with link after link to social media articles that all are trying desperately to prove the worth of the medium. Oh, it has many redeeming qualities. But when we all start talking (and listening) to only one another – and especially when we don’t question each other – we’re homogenizing the thinking. And nothing new comes out of that.

So I challenge to go draw inspiration from somewhere else. Get lost deep in thought. Learn from other disciplines that have nothing to do with marketing or PR or digital or social media. (And don’t give me that BS that “everything is social.”) Go on now.

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I admit it, I’m cynical. To a fault sometimes. I have a love/hate relationship with social media. And I’m extremely intolerant of the social media types that spend all day on Twitter telling everyone else how to do their job when they have nothing to back up their musings.

So last week, just for fun, I declared THIS week, social media case study week. I think my actual post was along the lines of “Next week is ‘National Prove It’ week. Everyone posts links to actual case studies they’ve worked on instead of just spewing stuff. You in?” And the more I think about it, the more I’m going to pursue this experiment beginning Tuesday (hey, it’s a holiday week and all). And I challenge EVERYONE. If you’re a Social Media or Word of Mouth practicioner, then post a link on Twitter this week to a case study that you’ve been involved in and use the hashtag #smproveit. If there is no formal write up, then post one on your blog or Posterous account. It’s time so separate the men from the boys…which consequently might help you thin out your “following” on Twitter.

All this to say that I’m tired of the social media philosophers. The only real way to learn the truth and what works and what doesn’t is by DOING. All the philosophers thought that the earth was flat. But one guy didn’t care and guess what? He didn’t fall off the edge. He proved them wrong. Just like you can tell BP how they should be handling everything right now, but you have no idea the internal red tape and lawyers and hoops that have to be jumped through to get something done. It’s SO easy to armchair marketing quarterback. And anyone can do that. But it takes smart people to DO. To ACT. To come out from behind a computer screen, put everything on the line and lead. Writing a blog post isn’t leading. Bullying people on Twitter isn’t leading. No matter if you have 25 followers or 25,000.

Oh, and one other thing. You can’t use yourself as a case study. You have to have a case study for a client.

So go. Use it (#smproveit). And we’ll see how far this little experiment can and will go. Oh, and we just might also have a kick-ass resource as well.

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So if your Twitter account fell in the woods, would it make a sound? Or would anybody really care?

Without rehashing the Twitter events of last night, Leah Jones (no relation, although I do consider her a sista) and I were chatting about resetting our Twitter accounts and starting over. It happened to me about a month ago and Leah took the leap this week. Well, one thing led to another and some of the Twitter elite got pulled into the conversation (yeah, sorry about that). There was arguing, there was defensiveness and there was even some name calling.

After the smoke cleared and we had some time to think about it, Leah and I wanted to gather our thoughts. So here we go:

-I’m not saying everyone should delete their Twitter accounts. But you have to admit, if you did you’d really see who cares about you and who you care about. Like who you will be able to remember to follow, because I’m pretty sure you won’t remember all 20,000 people…or even an nth of that.

-What if you deleted your account and started over every time you reached, oh, I dunno, 2500? You’d cultivate your list again and again making those connections you have the most meaningful and worthwhile. They would not just be numbers anymore, but people you know and care about.

-Look, I don’t hate those folks with high follower counts. In fact, I appreciate their constant evangelism of all things social media. They are bringing attention to the space. And for that, I’m thankful.

-Different people use Twitter for different purposes. One of my main ones is to be entertained.

-If you’re following so many people that you need to use third-party tools to filter that stream, then what’s the point? You’re flitering out the noise. Why not turn the noise off completely?

-It’s just Twitter, people. Don’t get so uptight. It’s a freakin’ tool. Granted those with tens of thousands of followers have the “most” to lose if they hit the reset button, but maybe that’s the reason to do it. Finding your self-worth in an online world is a trap. We only “like” politically correct things on Facebook. We only post flattering pictures of ourselves. I know and see how this tool is beneficial for companies. But for individuals…as you can see, I struggle with it sometimes.

-Again, it’s just Twitter. There are about 75 million Twitter accounts and only 10 to 15 million of those are active (according to a study by RJMetrics in January of 2010). And new user sign-ups are on the decline. I’m sure something will come along and replace Twitter some day. But let’s keep things in perspective, okay?

And here are Leah’s thoughts:

- Any Gleeks out there? This is like quitting the Cheerios or the football team and finding out what you’re really made of and what relationships were strong. Know what? It was kind of scary. I talked it over with a couple people. What if, gasp, 7500 people never follow me again? I’ve lost my platform! Will that book publisher ever talk to me again? Will that guy with 10K followers date me?

- Neither of us kicked puppies, we quit our original Twitter accounts. We didn’t broker peace in the Middle East, we quit our original accounts.

- Twitter is great, I love it. This doesn’t erase my love or my anecdotes OR the relationships I built here. It just means I have to work harder to find some people.

- Finally, I hate when people make rules to follow for social media and I hate when people don’t follow my rules.

So if any feelings were hurt last night, I apologize. There were parts I could have handled better. But if we can’t use this medium to have discussions and (gasp) even disagree sometimes, then what use is it really?

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If you haven’t read this short and oh-so-sweet post from Dan Patterson (the guy in charge of the digital platform development for ABC News Radio) then go. Read.

I have two favorite sections of his post, the first being this:

Social media and the web, of course, are NOT inherently bad.   But I do have some angst about the hyperbolic and insular nature of the web and it’s advocates.  I have a sneaking suspicion that many social media evangelists know f***-all about being social, let alone media.

Dan is speaking my language. Online social communications ARE very much insulated. And so are the folks that are touting it as the savior to all your company’s sins.

from ilovelambasbread via flickr

I’ve met some of these people face-to-face and in real life, and they are completely different from when they sit behind that computer screen. Because when they have that keyboard in front of them, they suddenly have some sort of illusion that they are the king of a digital country and wield the imaginary sword that comes with 20,000 followers on Twitter. Of course they are going to say how great social media is. It’s where they became important and got people – not the RIGHT people, but people nonetheless – to listen to them.

Here’s the second:

Social media exhaustion – the inability to keep up with the Digital Joneses – is the next real trend online.  The social web scales far beyond our personal ability to keep up.  We simply cannot absorb or make quality use from every service.  And to any useful end we certainly can’t truly follow (and don’t get me started on the rhetorical disaster that is ‘Follow‘) everyone who uses the social web.   I think it’s important to note that the web only has the power we give it, and that we should use it in ways that FEEL organic and right.

Insert applause here. “The social web scales far beyond our personal ability to keep up.” I couldn’t agree more. It goes back to the concept of thin relationships. It’s the quality versus quantity debate. It’s the popularity contest. It’s the social media echo chamber. Anybody who tells you that they enjoy keeping up with tens of thousands of relationships (or even can, for that matter) is lying.

Look, I’m not an online hater. In the least. I mean, you’re reading my blog for cryin’ out loud. I’m just a big believer in crossing the gap between online experience and offline experiences. I’m a big believer that most of your life happens offline. I’m a big believer in the fact that 90% of word of mouth happens offline.

So is online real life? Yes, it is. But a sliver of it. Just about everything meaningful in life happens offline. Online might play a part in some of it, but nothing can and ever will replace offline life.

Have a great social media vacation, Dan.

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Nothing.

Okay, kidding. KIDDING. Pipe down. Jeez. I have, in fact learned an important lesson from Twitter in the past month…

via CarlaLynneHall on flickr

If you knew me on Twitter before I parted ways with Brains on Fire, then you knew @spikejones. I’d been tweeting under that handle for a number of years and had actually had the privilege of followers that were approaching 6,000. But for one reason or another, in this new adventure, @spikejones got lost in the shuffle and, in fact, is no more. I didn’t panic. I didn’t pitch a fit. (I DID try and get it recovered to no avail.) But in starting over at @askspike, I realized that while I’ve always been preaching about not caring about the number of followers you have, when you go from 6K to 0 overnight and then back up to about 227 in a couple of weeks, you are forced to chew on the reality of numbers.

I could bitch and moan and tell you that I miss not having “influence” and an audience of 6,000 people listen to me. But the reality of it is that it’s been a good lesson. I’ve been able to connect with people again on a more intimate level. I’ve been able to really LISTEN to the people I’m following since it’s a smaller number than before. And I’ve really been able to walk the talk and realize that it’s better to have deep relationships with a few than shallow relationships with many.

Do we all want to grow our numbers? I think so. I think it plays to the fact that we all believe that more is better…even if sometimes it isn’t. But as @askspike takes over where @spikejones left off, I’ll see how the great Twitter experiment goes. And you know how much I love Twitter…

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