via @chimoose

via @chimoose

First thing’s first: Brains on Fire and I parted ways in February of 2010 after a decade of togetherness, so nothing here reflects the opinions or beliefs of my previous employer.

In August of this year, that labor of love known as the Brains on Fire book will turn three years old. It was a joy writing it and I’m told that sales are still going strong. I’m not gonna lie – I still get a thrill of seeing that thing on a shelf in a bookstore or catching a pic or comment about it in someone’s Twitter/Facebook stream.

But as we all know, a lot can change in 36 months.  And, well, it has.

So, over the next series of posts, I’m going to revisit the principals laid out in the book and examine them in context of today’s marketing world. And, of course, I’d love to hear your opinion.

The truth is, we proposed many different titles for the book in the first place, but got coaxed along by Wiley to make it big and bold and name the book after the company. So we did. But also added was the tag: “Igniting Powerful, Sustainable, Word of Mouth Movements.” And that word, “movement,” was the centerpiece of the book.

So let’s start there.

Back in 2010 (and actually way before the book was published), that word wasn’t used a lot in marketing meetings. In fact, that word wasn’t used at all outside of the non-profit sector. But it was the perfect embodiment of what we were trying to accomplish. And it didn’t hurt to be the first to redefine and use it in the marketing realm.

But then things started to change. The kids at Strawberry Frog started using the term “Cultural Movement” (and no, I’m not suggesting at all that they got it from BoF). The term started popping up in conference presentations and blog posts. In the scramble to bring some deeper-level meaning to all the social do-dads being developed, people thought that if they slapped the word “movement” next to their brand or ad campaign, then it would resonate more with people.

My point is this: The term “movements” has jumped the shark in the marketing world… but I still very much believe in the concept.

Not only is it EVERYWHERE these days, it is incredibly bastardized. Just search the word “movement” with “brand” or “advertising” or even “campaign.” Ford even got in on the action with their Fiesta Movement – even though one of the basic tenants of a movement is that it goes on and on (and the Fiesta Movement lasted six months.)

Not only is the term overused, but it’s also misunderstood. These days, I use the term “program,” as in “ambassador program” or “advocate program” because the concept of a movement is just too big for a lot of people to wrap their arms and minds (and dollars) around. There are so many moving parts to a movement (see what I did there?). But boiling things down to a programatic level – which is familiar and systematic – increases the chances of buy-in.

In the end, I still believe whole-heartedly in the concept of building movements. People want and need to believe in something bigger than just themselves. And there’s no reason that marketing efforts can’t be meaningful.

Next up: Examining the Product Conversation vs. the Passion Conversation.

250px-Thing_v2_1_coverartWe all have it. That “thing” that people know us by. Think about that circle of friends you know so well. You usually describe them by that “thing” that’s all theirs. Like my friend Justin, whose thing is collecting and blogging about odd, ugly and neglected toys. Or Matt, whose thing is building amazingly detailed models. And check out Andy, who loves finding pocket squares in the wild. There are other friends you have who are WAY into style. Or cars. Or movies. Or comics. Or CrossFit. You get the idea.

Everybody has a “thing.”

Which, when we’re putting together ambassador programs, makes life a lot easier. Gathering these kindred spirits together around that thing they are known for has a certain magic about it. It’s like a structured love-fest.

But when you get a group of people together whose “thing” is the same, how do you then make them feel special? Because if everyone is special, then nobody is special. The truth is, when you get like-minded people together, you begin to see that even though there’s one common thing that bonds them, they each have their own “thing” within the “thing.” A different perspective or specialty. Different skill levels. Backgrounds. Etc. And when they’re in the midst of people who speak their same language and have that same passion, these “things” emerge and are celebrated on a higher level.

It’s up to us to make sure we create opportunities for these celebrations. It’s advocacy on another plane. Because when you give people the opportunity to love what they love even more, you’re a natural part of that conversation. It’s word of mouth in action.

awesomeI’m sure you’ve figured it out by now, but social media is tailor-made to feed that big ol’ monster in all of us called “ego.”

Think about it. Look where I am. Listen to what I’m doing. Look at this cool hotel where I’m staying. Here’s a picture of my food. I’m hanging out with these people (even though we’re all looking down at our phones right now). Look at this great picture of me. I’m shopping at a store now. Check out this thing I wrote. I’m thinking about buying this. I bought this. I’m sharing information with you that I found out about first. I just got upgraded. I’m at the gym. I’m at a concert. Buy my book. Come see me speak. Let me impart wisdom on you. Check out what I’m listening to. I’m planning a trip. I’m on a trip. I just came back from a trip. I just met with very important clients at a really big company. Look at what a great husband/mom/wife/dad/brother/sister/uncle/aunt/or other relative I am.

It’s endless.

The social app/platform developers caught on early – whether they realized it or not – to this need for humans to feel good about themselves and have others like them. Foursquare. Instagram. Twitter. Path. Spotify. Vine. And hundreds of other apps that allow you to share every single pixel of your life every single moment of the day to anybody who will look or listen. And so we do. We share.

In presentations, I often say that “everybody wants to be a part of something bigger than themselves. It’s hard-wired into our DNA.” Which I still stand by. But also hard-wired into our DNA is the need to feel loved and accepted (actually, the two are intertwined). Just ask Maslow. So it only makes since that when we’re out there trying to engage customers on social media, we should play to their ego.

Some smart folks wrote a paper in 2011 entitled “On Brands and Word of Mouth,” which Geno Church and John Moore do a brilliant job of breaking down in this presentation. The basic premise is that the top three reasons people share content online is (in this order): ego, information and emotion. Or, EGO, INFO and EMO as I like to think of it. So when I’m working to build a program or even create one piece of content, I think about it in these three buckets. Will my efforts fill one (or more) of those buckets? It should if I want it to spread.

But for the purpose of this post, we’re taking a look at ego and how it relates to content. So, to put it simply, we should create pieces of content that feed customer’s egos. Because it will be shared. It’s why the “Fan of the week” posts on brand’s Facebook pages are so popular. It’s why when a brand or outlet picks up your blog post on Twitter or Facebook, you retweet/post it to your wall. It’s why when a brand engages with a customer, they tell all their friends and followers (online and off) about it and the “special” attention they received.

Yes, most brands to a really great job on social media talking about themselves. And to an extent – as it goes with advertising – it’s needed to inform customers and potential customers. But – and that’s a BIG but – we need to turn that spotlight on our customers on a regular basis. So instead of “Hey, look at me!” It’s “Hey, look at this customer of ours and how cool they are!” Which, of course, will give them something to yell, “Hey, look at me!” And the word of mouth roars on.

So the next time you’re in a meeting to develop content for your social channels, make sure you fill the ego bucket first. Then watch what happens.

why (1)We ask so much of our customers on social media. Click this. Like that. Share with your friends. Leave a comment. Write a review. Retweet. Enter now. It’s endless. And alongside that, we tell them HOW to do it. What to do. When and where. But the thing that we never really talk about is the WHY.

And to clarify, that’s why with a period, not why with a question mark.

Another way to think about WHY is to think about PURPOSE. When you explain the purpose of something – you’re introducing an idea for someone to believe in. If it’s compelling enough, then it leads them to want to be a part of something bigger than themselves. When people have a purpose, they have context. An origin point. Meaning.

And that’s something worth sharing. In fact, it’s word of mouth in action.

Screen Shot 2013-05-20 at 4.02.39 PMIn our day-to-day marketing lives, when we’re all down in the weeds, dealing with regulations or crisis or product launches or whatever today may bring, it’s easy to forget the basics. But once you step back, it helps everything come into focus. In this case, the thing that I’m talking about is the way you see your brand (or your client’s brand for us agency folks) and the way your customer sees your brand. When those two things align, everyone wins. When they don’t, well, we live in a world littered with those very companies trying to solve that problem by yelling louder and outspending the next guy.

To be more specific, any word of mouth program – short-term or long-term – that I’ve had the opportunity to work on that was a success all started with one thing in common: they saw the brand, the product or the service as an enabler for their customers. A conduit, if you will, between a customer and what that customer is passionate about. Mind you, passion comes in many shapes and sizes. Sure, it can be about exploring the world or sailing the open seas. But passion can also come in the form of helping others. Putting good food on the table for your family. Creating and capturing memories. Exercising. Or yes, even cleaning the garage. You’d be amazing what people get excited about. It’s not just the sexy things.

When we reframe the conversation, we force ourselves to view the selling process differently. We no longer are begging the customer to buy and focusing all of the attention on us, but instead we are focusing the attention on them and what they love. Simple in theory, but to stay true to that concept in execution isn’t always easy.

So as you build that next campaign, think about how you can connect people to what they love most in the world. How can your brand be that thing that helps them love what they love even more? Because when you do, word of mouth ensues. And it doesn’t get any better than that.

© Copyright askspike.com. All Rights Reserved.